Terms & Conditions

Sockxy is a trading name of Moco Supplies Ltd, a company registered in England and Wales under company number 12558747.

Throughout these Terms & Conditions, references to “Sockxy”, “we”, “us” or “our” mean Moco Supplies Ltd, trading as Sockxy.

By using our website, you agree to use it lawfully and responsibly.

You must not attempt to interfere with the website’s operation, introduce malicious software or use the website for fraudulent or unlawful purposes.

We do our best to keep our website running smoothly, although we cannot guarantee uninterrupted access at all times. Occasionally, we may need to carry out maintenance or make improvements.

We may update our website, product range and content from time to time.

We aim to provide accurate descriptions, images, sizes and other relevant information for all products listed on our website.

Please bear in mind that colours may appear slightly different depending on your screen settings. Product packaging and minor design details may also vary.

We recommend checking the product description, sizing information and pack quantity before placing your order.

If you have any questions about a product, please contact us before purchasing.

Nothing in this section affects your rights if a product is faulty, not as described or otherwise fails to meet the standards required by law.

All prices displayed on our website are in Pounds Sterling (GBP) and include any applicable UK VAT.

We reserve the right to change product prices at any time. However, changes will not affect orders that have already been accepted.

Occasionally, an incorrect price may appear on our website. If we discover a pricing error before accepting your order, we’ll contact you and give you the option to proceed at the correct price or cancel your order.

If we’ve already accepted your order, your statutory and contractual rights will apply.

Payment must be made at checkout using one of the payment methods available on our website.

Your order will only be processed once payment has been successfully authorised.

Placing an order with Sockxy is simple. Choose your products, select the available options and proceed to checkout.

1. CheckoutBefore completing your purchase, you’ll have the opportunity to review your order details, delivery address and total cost.
2. AcknowledgementAfter placing your order, you’ll receive an order acknowledgement by email.
3. Contract formedYour order is accepted, and a contract is formed between you and Moco Supplies Ltd, when we send you a dispatch confirmation.

If we’re unable to fulfil your order, for example because an item is unavailable, we’ll let you know as soon as reasonably possible and refund any payment we’ve received for the affected items.

Please make sure the information you provide at checkout is accurate and complete.

All products are subject to availability.

We do our best to keep our stock information up to date, but occasionally an item may become unavailable after an order has been placed.

If this happens, we’ll contact you to explain the situation and arrange a refund for any unavailable items.

We may also contact you if there’s an issue with your order that needs resolving before dispatch.

We offer free UK tracked delivery on all orders, with no minimum spend.

All orders are sent using Yodel Tracked Delivery.

Orders placed after 12 noon will begin processing on the next working day.

Working days are Monday to Friday, excluding UK bank holidays.

Orders placed over the weekend or on a bank holiday will begin processing on the next working day.

Delivery times are estimates rather than guaranteed dates. Occasionally, deliveries may take longer due to courier delays or other circumstances outside our control.

We’ll keep you informed of any significant delays where reasonably possible.

For further information, please visit our Delivery Information page.

Please ensure your delivery address is correct before placing your order.

If you notice a mistake, contact us at hello@sockxy.co.uk as soon as possible.

We’ll do our best to update your details before dispatch, although changes may not be possible once your order has been handed over to Yodel.

When your order has been dispatched, you’ll receive an email containing your tracking details.

If your parcel is delayed, missing or hasn’t arrived as expected, please contact us so we can investigate.

We’re responsible for your goods until they come into your physical possession, or that of a person you’ve identified to receive them, except where the law provides otherwise.

We understand that sometimes you may change your mind.

To cancel or arrange a return, email hello@sockxy.co.uk with your order number and details of the items you’d like to return.

You can also use the cancellation form at the end of these Terms & Conditions.

For change-of-mind returns, customers are responsible for return postage costs.

We recommend using a tracked postal service and keeping proof of postage.

Certain legal exceptions to the right to cancel may apply, including for products supplied in sealed packaging that are genuinely unsuitable for return for health or hygiene reasons once unsealed.

For full details, please read our Returns & Refunds Policy.

For hygiene reasons, we ask that returned socks are unworn, unused and, where possible, in their original packaging.

You may inspect your purchase in the same way you would reasonably be allowed to in a shop.

If items have been handled beyond what’s necessary to inspect their nature, characteristics and functioning, we may make a deduction from your refund to reflect any loss in value, where permitted by law.

Where products qualify for the statutory health or hygiene exception and have been supplied with a seal, the right to cancel may be lost once that seal has been broken.

This does not affect your statutory rights if an item is faulty, damaged or not as described.

Your bank or payment provider may take a few additional working days to show the refund in your account.

For further information, please see our Returns & Refunds Policy.

We want every order to arrive exactly as expected.

If you receive an item that’s faulty, damaged or incorrect, please contact us at hello@sockxy.co.uk with your order number and details of the issue.

Photographs can be helpful when reporting a problem, but they aren’t a condition of exercising your statutory rights.

Where a return is necessary because an item is faulty or incorrectly supplied, we’ll cover reasonable return postage costs.

Nothing in these Terms & Conditions limits or excludes your statutory consumer rights.

We don’t currently offer direct exchanges for change-of-mind purchases.

If you’d like a different size, colour or style, we recommend returning your original purchase in accordance with our Returns & Refunds Policy and placing a new order.

If you’ve received an incorrect or faulty item, please contact us so we can arrange an appropriate solution.

From time to time, we may offer promotions, special offers or discount codes.

Any specific conditions, including expiry dates, eligibility requirements or product exclusions, will be explained as part of the promotion.

Unless otherwise stated, discount codes cannot be exchanged for cash.

We reserve the right to withdraw or amend promotions where necessary, provided this does not unfairly affect customers who have already made a qualifying purchase.

All content on the Sockxy website, including our branding, text, website design and original graphics, is owned by or licensed to us unless otherwise stated.

Brand names, logos and trademarks belonging to other companies remain the property of their respective owners.

You may browse and use our website for personal, non-commercial purposes.

You must not reproduce, distribute or commercially use website content without the permission of the relevant rights holder, except where permitted by law.

At Sockxy, we take your privacy seriously and are committed to handling your personal information responsibly.

When you visit our website, place an order or contact us, we may collect and process personal information to manage your purchases, arrange delivery, handle returns and refunds, and provide customer support.

We use trusted third-party services, including Stripe and PayPal for payment processing, Yodel for deliveries, Google Analytics 4 for website analytics, and Google Ads and Meta Pixel for advertising and performance measurement.

Our website also uses cookies and similar technologies to support essential shopping functions, understand website activity and measure advertising performance.

Where required by law, we’ll ask for your consent before using non-essential cookies and tracking technologies. You can manage your preferences through the cookie settings on our website.

For more information, please read our:

We handle personal information in accordance with applicable UK data protection laws, including the UK GDPR, the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).

We’re responsible for losses you suffer as a foreseeable result of our breach of these Terms & Conditions or our failure to use reasonable care and skill.

Our products are supplied for personal and domestic use. We are not responsible for business losses where you purchase products as a consumer for personal use.

We may update these Terms & Conditions occasionally to reflect changes in our business, website operations or applicable laws.

The latest version will always be available on our website, together with the date it was last updated.

Any changes will not retrospectively alter the terms of an order we’ve already accepted unless required by law or agreed with you.

These Terms & Conditions are governed by the laws of England and Wales.

If you live in Scotland or Northern Ireland, you will continue to benefit from any mandatory consumer protections that apply in your part of the UK.

You may bring legal proceedings in the courts of the part of the UK where you live, where permitted by law.

If you have any questions about these Terms & Conditions, your order or any of our products, please get in touch.

You can use this form to cancel an order under your statutory cancellation rights, although you’re not required to use it. A clear statement sent by email is also sufficient.

Please send your completed form or cancellation request to hello@sockxy.co.uk.