Privacy Policy
At Sockxy, we take your privacy seriously. We want you to feel confident shopping with us and understand how your personal information is collected, used and protected.
This Privacy Policy explains what information we collect when you visit our website, place an order or get in touch, and how we use and share that information.
We process personal information in accordance with applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).
Who We Are
Sockxy is a trading name of Moco Supplies Ltd, a company registered in England and Wales under company number 12558747.
- Company name
- Moco Supplies Ltd
- Trading name
- Sockxy
- Company number
- 12558747
1 Norris Street
Farnworth
BL4 9HG
United Kingdom
If you have any questions about how we handle your personal information, please contact us using the details above.
Information We Collect
When you shop with us or browse our website, we may collect the following information.
- Full name
- Email address
- Telephone number, where provided
- Billing and delivery addresses
- Products purchased
- Order numbers and purchase history
- Payment status and transaction references
- Delivery and tracking information
- Returns, refunds and customer service enquiries
Payments are processed securely through Stripe or PayPal, depending on the payment method you choose at checkout.
We receive the information necessary to confirm payments, manage orders and process refunds, such as transaction references, payment status and limited payment method details where provided.
We do not need to receive your full card details to manage your order.
When you visit our website, we may collect information such as:
- IP address
- Browser type and device information
- Pages viewed and website interactions
- Products viewed or added to your basket
- Cookie preferences
- Website performance and security information
Where permitted by law and your cookie choices, our analytics and advertising tools may collect information about how you interact with our website, including product views, basket activity, purchases and interactions with advertising.
This may include online identifiers, cookie information and other technical data.
How We Use Your Information
We use personal information to operate our website, fulfil orders and provide customer support.
Our Legal Basis for Processing Information
Under UK data protection law, we must have a lawful basis for using personal information.
Depending on the purpose, we rely on the following grounds.
We process information when necessary to fulfil orders, take payments, arrange delivery and manage contractual returns.
We process certain information to comply with applicable laws, including tax, accounting and consumer protection requirements.
We may process information where necessary for our legitimate business interests, provided those interests are not overridden by your rights.
This may include website security, fraud prevention, resolving disputes and managing customer services.
Where consent is required, we ask for it before carrying out the relevant processing.
This can include certain analytics and advertising activities, the use of non-essential cookies and some marketing communications.
You can withdraw your consent at any time without affecting processing carried out lawfully before withdrawal.
Payments: Stripe & PayPal
We use Stripe and PayPal to process payments made through our website.
When you choose a payment method at checkout, the relevant provider processes the payment information needed to authorise and complete your transaction.
These providers may use personal information for payment processing, fraud prevention, security, legal compliance and other purposes described in their own privacy policies.
Sockxy receives payment confirmation and relevant transaction information so we can fulfil orders and arrange refunds where necessary.
For more information, you can review their privacy policies:
Delivery & Courier Services
We use Yodel Tracked Delivery for our UK orders.
To arrange delivery, we share relevant personal information with Yodel, which may include:
- Your name
- Delivery address
- Contact information where required
- Parcel details and tracking information
This information is used to deliver your order, provide tracking updates and resolve delivery issues.
Please see our Delivery Information page for full details of our delivery arrangements.
Google Analytics 4 (GA4)
We use Google Analytics 4, a website analytics service provided by Google.
GA4 helps us understand how visitors use our website, including:
- Which pages and products are viewed
- How visitors navigate our website
- How customers interact with the shopping basket and checkout
- Website traffic and engagement
- Purchase and conversion activity
This information helps us understand how our website is performing and where we can make improvements.
Google Analytics may use cookies and online identifiers to recognise interactions and provide reporting.
We manage its use in accordance with applicable consent and privacy requirements.
For more information, visit:
Google Ads
We use Google Ads to promote Sockxy products and measure the effectiveness of our advertising.
Google Ads may help us understand when a visitor reaches our website through an advertisement or completes an action, such as making a purchase.
Information processed through Google Ads may include online identifiers, advertising interactions, website activity and conversion events.
Google may process this information according to its own privacy policies and applicable data protection arrangements.
You can learn more about Google’s advertising practices and manage your advertising preferences at:
Meta Pixel & Meta Ads
We use Meta Pixel and Meta advertising services to help us understand how our advertisements perform on Facebook and Instagram.
The Meta Pixel may collect information about interactions with our website, such as:
- Pages and products viewed
- Products added to a basket
- Checkout activity
- Completed purchases
- Browser and device information
- Online identifiers and relevant technical information
This helps us measure advertising performance, understand customer journeys and, where permitted, reach audiences who may be interested in Sockxy.
Meta may process information received through these services under its own privacy terms and applicable arrangements.
Advertising-related tracking is subject to the relevant consent requirements and your privacy choices.
For further information, please visit:
Cookies & Tracking Technologies
Our website uses cookies and similar technologies to support essential shopping functions, understand website performance and manage advertising.
These are necessary for parts of our website to function, including:
- Remembering items in your basket
- Maintaining checkout sessions
- Supporting website security
- Remembering relevant privacy preferences
These cookies do not generally require consent where they meet the applicable legal exemption.
Google Analytics 4 may use cookies and similar technologies to help us understand website traffic, engagement and shopping activity.
We use appropriate consent or other lawful controls where required by UK law.
Google Ads and Meta Pixel may use cookies, pixels and similar technologies to measure conversions, understand advertising performance and support relevant advertising.
Where consent is required, these technologies will only be used after you have given it.
Managing Your Cookie Preferences
You can accept, reject or manage non-essential cookies through the cookie controls provided on our website.
You can also change your preferences later through our cookie settings.
You may use your browser settings to manage or delete cookies, although disabling essential cookies may affect website functionality.
For further information, please see our Cookie Policy or cookie settings, where available.
Marketing Communications
We may send you emails about Sockxy products, special offers and other updates where we’re legally permitted to do so.
This may be based on your consent or a relevant existing-customer marketing exemption, where applicable.
You can unsubscribe from marketing emails at any time by using the unsubscribe link provided or emailing hello@sockxy.co.uk.
Opting out of marketing won’t affect essential emails relating to your orders, payments, delivery or returns.
Who We Share Your Information With
We don’t sell your personal information.
We share relevant information with service providers and other organisations where necessary to operate our website, fulfil orders, manage advertising or meet legal obligations.
These include:
| Who | Why |
|---|---|
| Stripe and PayPal | Payment processing, refunds and payment security. |
| Yodel | Order delivery and tracking. |
| Google Analytics 4 | Website analytics and performance measurement. |
| Google Ads | Advertising, conversion measurement and remarketing where permitted. |
| Meta | Advertising performance measurement and audience-related advertising activities where permitted. |
| Website and Hosting Providers | Website operation, storage, security and maintenance. |
| Professional Advisers and Authorities | Where required for accounting, legal compliance or other legitimate purposes. |
Some service providers act on our instructions, while others may process personal information as independent controllers for certain purposes.
Appropriate data protection arrangements are used where required by law.
How Long We Keep Your Information
We retain personal information only for as long as necessary for the purposes for which it was collected, including legal, accounting and regulatory requirements.
Retention periods vary depending on the information involved.
| Information | How long we keep it |
|---|---|
| Order and Transaction Records | Kept for the period necessary to fulfil our accounting, tax and legal obligations. |
| Customer Support Records | Retained as reasonably necessary to manage enquiries, address complaints and resolve disputes. |
| Returns and Refund Records | Kept where necessary for processing returns, managing payments and meeting legal requirements. |
| Marketing Information | Kept while needed for lawful marketing purposes and to maintain records of your marketing preferences or opt-outs. |
| Analytics and Advertising Data | Retained according to our configured settings, the relevant provider arrangements and applicable privacy requirements. |
When information is no longer required, we’ll securely delete or anonymise it unless we have a lawful reason to retain it.
Keeping Your Information Secure
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.
These measures may include secure website connections, access controls and appropriate security arrangements with service providers.
Although we take steps to protect your information, no online system can be guaranteed to be completely secure.
If you have concerns about the security of your personal information, please contact hello@sockxy.co.uk.
International Data Transfers
Some of our service providers, including Stripe, PayPal, Google and Meta, may process personal information outside the United Kingdom.
Where international transfers of personal information take place, we ensure appropriate safeguards are used where required by UK data protection law.
Depending on the destination and circumstances, these may include UK adequacy regulations or approved contractual safeguards.
You can contact us for further information about relevant transfers and the protections that apply.
Your Data Protection Rights
Under UK data protection law, you have several rights relating to your personal information.
Depending on the circumstances, these may include:
You can object to the use of your personal information for direct marketing at any time.
Third-Party Websites
Our website may contain links to other websites, including payment providers, delivery services and social media platforms.
These websites may collect and process personal information under their own privacy policies.
We recommend reviewing their policies before providing personal information.
Children’s Privacy
Our website is intended for general shopping purposes and is not specifically directed at children.
We don’t knowingly seek to collect personal information directly from children for marketing purposes.
If you believe a child has provided information to us inappropriately, please contact us so we can review the matter.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, business operations, service providers or legal requirements.
Any updates will be published on this page with a revised date.
Where required by law, we’ll take additional steps to notify you of significant changes.
Contact Us & Complaints
If you have questions or concerns about how we use your personal information, please get in touch.
1 Norris Street
Farnworth
BL4 9HG
United Kingdom
If you’re unhappy with how we’ve handled your information, you can also raise a complaint with the Information Commissioner’s Office (ICO).
Telephone: 0303 123 1113
Questions About Your Data?
If you have questions or concerns about how we use your personal information, or you’d like to exercise your data protection rights, please get in touch.
hello@sockxy.co.uk