Frequently Asked Questions

We offer a range of everyday socks, including crew socks, ankle socks and colourful styles. Whether you’re after something simple for everyday wear or a fresh addition to your sock drawer, there’s plenty to choose from.

Sizes can vary depending on the style and brand. You’ll find the available sizes on each product page, so please check before placing your order.

We recommend choosing your socks based on your usual UK shoe size. Check the sizing information on the product page, as sizing can differ slightly between brands and styles.

It’s exactly what it sounds like! A 3-pack contains three pairs of socks, while a 6-pack contains six pairs.

You’ll find the available pack options on each product page.

We recommend following the care instructions on the product label, as these can vary depending on the material.

As a general rule, washing socks inside out with similar colours and avoiding excessive heat can help keep them looking their best.

Simply choose your favourite socks, select your preferred size and pack option, then add them to your basket. When you’re ready, head to checkout and follow the steps to complete your purchase.

If you need to make a change or cancel your order, please email hello@sockxy.co.uk as soon as possible.

We’ll do our best to help before your order is dispatched. Once it’s on its way, changes may no longer be possible, but your statutory cancellation rights still apply.

If you’ve entered the wrong delivery address, please contact us as soon as possible.

We’ll try to update it before your order is dispatched, although we can’t guarantee changes once your parcel has been handed over to the courier.

First, check your spam or junk folder, as confirmation emails can sometimes end up there.

If you still can’t find it, email hello@sockxy.co.uk with your name and order details, and we’ll look into it.

You can view all available payment methods at checkout before placing your order.

Yes! We offer free UK tracked delivery on every order, with no minimum spend.

All our orders are sent using Yodel Tracked Delivery, so you can follow your parcel once it’s been dispatched.

1. 1–2 daysProcessing
2. 2–3 daysYodel delivery
3. 3–5 daysTotal, approx.

We aim to process orders within 1–2 working days, followed by an estimated 2–3 working days for delivery.

This means most orders should arrive within approximately 3–5 working days from the start of processing.

Delivery times are estimates and may occasionally vary.

Orders placed after 12 noon will begin processing on the next working day.

Our working days are Monday to Friday, excluding UK bank holidays. Orders placed over the weekend or on a bank holiday will begin processing on the next working day.

Once your order has been dispatched, we’ll send you an email containing your Yodel tracking details.

You can use these to check the progress of your delivery.

Start by checking your Yodel tracking information for the latest update.

If your parcel is taking longer than expected or appears to be missing, email hello@sockxy.co.uk with your order number and we’ll look into it.

If Yodel is unable to deliver your parcel, check your tracking information for the next steps. Depending on the delivery, you may be offered another delivery attempt or an alternative collection option.

If you’re having trouble locating your parcel, get in touch and we’ll be happy to help.

Yes. You have 14 days from receiving your order to let us know you’d like to cancel your purchase.

Once you’ve told us, you’ll have another 14 days to return your items.

Certain hygiene-related exceptions may apply to qualifying sealed products once opened. Please see our Returns & Refunds Policy for full details.

Email hello@sockxy.co.uk with your order number and details of the items you’d like to return.

We’ll send you the relevant return instructions and address.

We recommend using a tracked postal service and keeping your proof of postage.

For change-of-mind returns, you’ll need to cover the return postage costs.

If your item is faulty, damaged or incorrect, we’ll cover reasonable return postage costs where a return is required.

You can inspect your socks as you would in a shop.

We ask that returned socks are unworn, unused and, where possible, in their original packaging. If they’ve been handled more than necessary to inspect them, a deduction may be made from your refund to reflect any loss in value.

A statutory hygiene exception may apply to certain genuinely non-returnable, sealed products once unsealed. Your rights regarding faulty or incorrectly supplied goods are not affected.

We’re sorry if something isn’t right with your order.

Please email hello@sockxy.co.uk with your order number, a brief description of the problem and, if possible, a photograph.

We’ll look into it and arrange an appropriate solution in line with your statutory rights.

For change-of-mind returns, we’ll issue your refund within 14 days of receiving your returned items or receiving proof that you’ve sent them back, whichever comes first.

Refunds are made to your original payment method. Your bank or payment provider may take a few additional working days to show the money in your account.

We don’t currently offer direct exchanges for change-of-mind purchases.

If you’d like something different, you can return your original order in accordance with our Returns & Refunds Policy and place a new order.

If there’s a fault or you’ve received the wrong item, please contact us and we’ll help.

If you need help with an order or have any questions, you can email us at hello@sockxy.co.uk.

Please include your order number if your enquiry relates to an existing purchase.

Sockxy is a trading name of Moco Supplies Ltd, registered in England and Wales under company number 12558747.