Sockxy

Returns & Refunds

We hope you love your Sockxy order, but if something isn’t quite right, we’re here to help.

Whether you’ve changed your mind or there’s a problem with your order, we aim to make the returns process as simple as possible.

14-day returns no reason needed
14 days to change your mind
Refunds within 14 days
Faulty items covered
Policy

Our Returns Policy

If you’ve changed your mind about your purchase, you have 14 days from the day you receive your order to let us know you’d like to return it.

14 days to tell usStarting from the day you receive your order.
14 more to sendOnce you’ve notified us, you’ll have a further 14 days to send your items back.
No reason neededYou don’t need to give us a reason, although we’d always appreciate your feedback.
Process

How to Return an Item

To arrange a return, simply email hello@sockxy.co.uk with your order number and details of the items you’d like to return.

  1. Email usSend your order number and the items you’d like to return.
  2. Get instructionsWe’ll provide the relevant return instructions and return address.
  3. Pack securelyPackage your items securely to prevent damage during transit.
  4. Send it backWe recommend a tracked service. Keep your proof of postage until your refund is processed.
Return postageFor change-of-mind returns, customers are responsible for the cost of return postage. This does not apply to faulty, damaged or incorrectly supplied items.
Condition

Hygiene & Product Condition

  • For hygiene reasons, we ask that socks are returned unworn, unused and, where possible, in their original packaging.
  • You’re welcome to inspect your purchase as you would in a shop. However, if an item has been handled beyond what’s necessary to inspect it, we may make a deduction from your refund to reflect any reduction in its value.
  • Certain products supplied with a hygiene seal may be exempt from change-of-mind returns once unsealed, where they cannot be returned for genuine health or hygiene reasons.

Your statutory rights remain unaffected if an item is faulty, damaged or not as described.

Problems

Faulty, Damaged or Incorrect Items

We take care when preparing every order, but occasionally things can go wrong.

If you’ve received a faulty, damaged or incorrect item, please contact us at hello@sockxy.co.uk with your order number and a brief description of the issue. Photographs are helpful where available.

We’ll look into the problem and arrange an appropriate solution.

Consumer Rights Act 2015You’re entitled to certain remedies if goods are faulty, not as described or not of satisfactory quality. This includes a short-term right to reject faulty goods within 30 days in most circumstances, as well as other rights that may apply after that period.

Where a return is required because an item is faulty or incorrectly supplied, we’ll cover reasonable return postage costs.

Money back

Refunds

Once we’ve received your returned items, or you’ve provided proof of sending them back, we’ll process your refund in accordance with the applicable cancellation rules.

SituationRefund
Change-of-mind returnWithin 14 days of receiving the returned items or receiving evidence that they’ve been sent back, whichever comes first
Cancelled before dispatchWithin 14 days of your cancellation
Refund methodYour original payment method
Delivery chargeNone to refund, as standard UK delivery is free

Please note that your bank or payment provider may take a few additional working days to show the refund in your account.

Swaps

Exchanges

We don’t currently offer direct exchanges for change-of-mind purchases.

If you’d like a different item, simply return your original purchase in accordance with our returns policy and place a new order.

If you’ve received the wrong item or there’s a fault with your order, please get in touch and we’ll help arrange a suitable solution.

Cancellations

Cancelling Your Order

If you’d like to cancel an order, please email us at hello@sockxy.co.uk as soon as possible.

Not yet dispatchedWe’ll do our best to stop it from being sent.
Already on its wayYou can still cancel within 14 days of receiving it, subject to any applicable legal exceptions.
How to cancelJust send us a clear statement confirming your decision. You may use the form below, but you don’t have to.
Template

Cancellation Form

If you wish to cancel your order, you can copy and complete the following information and email it to hello@sockxy.co.uk.

Model cancellation form

To: Moco Supplies Ltd (trading as Sockxy)

Email: hello@sockxy.co.uk

I hereby give notice that I cancel my contract of sale for the following goods:

  • Order number:
  • Item(s) ordered:
  • Date ordered:
  • Date received:
  • Customer name:
  • Customer address:
  • Date of cancellation:

You only need to complete and send this form if you wish to cancel your order. You can also contact us by email with a clear cancellation request.

Legal

Your Statutory Rights

Always protectedNothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
About us

Company Information

Sockxy is a trading name of Moco Supplies Ltd, a company registered in England and Wales under company number 12558747.

Registered address
Moco Supplies Ltd
1 Norris Street
Farnworth
BL4 9HG
United Kingdom
Contact us

Need a Hand?

If you have any questions about returns, refunds or your order, please get in touch. We’ll be happy to help.

hello@sockxy.co.uk